FREQUENTLY ASKED QUESTIONS

Answers You’re Looking For

 
Will Your Insurance Cover Windshield Replacement or Repair

Will my insurance cover my broken auto glass?

If you have comprehensive coverage you will only be responsible for your deductible.
 

Will checking my deductible or inquiring about auto glass claims raise my insurance rates?

Asking your insurance provider about your policy coverage and deductibles is generally not considered a claim. To be certain, please refer to your insurance policy.
 

Will filing an auto glass claim count towards my insurance policy?

In many cases, insurance companies will not count auto glass damage as a claim on your policy. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific auto glass coverage.
 

What if I only have liability coverage?

Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy. Vulcan offers multiple payment options including cash, check, Visa, MasterCard, Discover and American Express.

Will all insurance companies waive my deductible if my windshield is repaired rather than replaced?

Many insurance companies cover windshield repair at 100% coverage with no deductible. We will be happy to help you with your questions regarding insurance coverage.

Contact your agent and/or insurance provider or refer to your insurance policy to confirm your specific coverage.

What if my deductible is the same or more than the auto glass service?

You can pay for the work yourself. Vulcan offers multiple payment options including cash, checks, Visa, MasterCard, Discover and American Express.

Do I need to contact my agent or insurance company before I contact Vulcan?

No, we can do that for you. We're experts at verifying coverage, filing the claim and handling all the paperwork. 

Auto Glass Service
How soon can the auto glass job be completed?

Often we can schedule your service for the very next day.

How long will my auto glass repair or replacement take?

In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we recommend that you do not drive the vehicle for at least one hour after service is completed.

How long will it be before I can safely drive my vehicle?

You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.

Will you vacuum my vehicle after service?

Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.

My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?

Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.

Will you replace the stickers on my windshield?

Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield. Some states do not allow the inspection sticker to be re-applied to the new windshield and require that you purchase a new sticker within 3-5 days after a windshield replacement. Check with your state licensing agency for additional information on required inspections and stickers.

Will the Vulcan technician call me before they come?

Yes, in most cases the technician will call before they arrive so you're expecting them.

What if the technician can’t reach me while I’m at work?

Your technician will attempt to contact all phone numbers listed on your order. If your technician cannot reach you after multiple attempts, your appointment will need to be rescheduled.

Will the keys to my vehicle need to be available for a mobile auto glass service?

Yes, the technician will need the keys to access your vehicle to confirm that all parts and options are working properly.

Does my vehicle need to be in a covered or heated area for auto glass service?

Inclement weather makes auto glass installations difficult without cover. If possible, please have shelter available.

Will I have to wait with my vehicle during mobile service?

No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.

Repairs

How do I know if my auto glass damage can be repaired?

If your windshield damage is smaller than six inches, we may be able to repair it.

Does Vulcan repair long cracks in the windshield?

We will repair cracks that are smaller than six inches.

How does the auto glass repair process work?

Performing a windshield repair involves cleaning and treating the damage with specially designed tools and resins. In many cases, the damage can be repaired in less than 30 minutes.

Can you guarantee that a chip or crack in my windshield that can be repaired will not become larger during the repair process?

No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement. In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company.

Can you guarantee that the chip or crack will be invisible after the windshield repair has been completed?

No. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair.

Recalibrations

ADAS (Advanced Driver Assistance Safety Systems)

Is there a camera connected to your windshield? The forward-facing camera is part of your vehicle's advanced safety systems, sometimes called advanced driver assistance safety systems (ADAS). These systems are designed to keep you and your vehicle safe on the road.

Why do I need advanced safety systems recalibration?

When damage occurs and you need a windshield replacement, nearly all vehicle manufacturers require that the camera connected to your windshield be recalibrated.

For the camera and the advanced safety systems to continue to work properly, Vulcan Auto Glass can often complete the windshield replacement and safety system recalibration in a single appointment.

More and more vehicles have advanced safety systems, and nearly all of those vehicle brands require a safety system recalibration after a windshield replacement. Vulcan technicians are experienced with the recalibration process and will help ensure your vehicle continues to keep you safe on the road.

Examples of ADAS

These driver assistance systems protect drivers through a range of capabilities, creating a circular safety net around the vehicle to help reduce the risk of collisions. The forward-facing front cameras enable advanced safety features to aid and warn drivers on the road.

The ADAS camera systems are designed to work together to enhance vehicle safety by alerting the driver to potential problems and avoiding collisions – they can aid, warn and assist. Some examples include automatic emergency braking, forward collision warning, lane assist, lane departure warning, pedestrian detection, collision avoidance, and more. If so equipped, the camera’s proper operation is a critical component of your vehicle's advanced safety system.

Dynamic vs Static Recalibrations

Dynamic Recalibration - Requires driving the vehicle at a set speed on well-marked roads to recalibrate the camera system. Typically takes up to one hour or more, depending on the make and model of the vehicle.  

Static Recalibration - Requires a specific target image mounted on a fixture in front of the vehicle during the recalibration process.  Typically takes up to one hour or more, depending on the make and model of the vehicle. 

We understand how inconvenient it can be to come to our shop and wait hours to for your vehicle that's why

Vulcan Auto Glass is proud to be the only glass company to offer mobile recalibrations for both

static and dynamic vehicles.